Expert Plumbing Service Strives for Customer Satisfaction!
We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below. If you are ready to start your service, please call us today at 815-402-3856.
He explained everything in detail and gave me several options to fix it! He was professional and neat. Highly recommend!
On the recommendation of a friend, I called Expert Plumbing Service, Inc. when I discovered a leak in a toilet and eventually replaced the toilet. Teresa, the voice on the phone, was quick to rearrange schedules and get a plumber here quickly. Jeff and Keith were here to replace the toilet, and they were prompt, knowledgeable, and professional. They covered my carpeting to keep it clean. The toilet was removed, and the new one was installed in about an hour. The charge was exactly what I was initially quoted. Jeff and Keith were friendly and reassuring. I highly recommend Expert Plumbing Service for all your plumbing needs…they make you feel like family!
Chris did an excellent job. The office staff called with updates and were polite and friendly. I called two other companies with no return calls. Expert is highly recommended! We will be calling them back for other plumbing needs.
$1490 was received when the ejector pump failed at my house. The repairs were completed quickly and professionally by Lukas, who provided us with several options for replacement. Highly recommend. Thanks.
The service was great, and this company has never let me down. They come on time and explain everything prices are resonance too. Thanks for keeping my plumbing needs in tip-top shape.
Excellent Job! We needed our ejector pump and liner replaced and a new sump pump. This is not an easy job, but Lukas and Gio got the job done efficiently! They were professional and courteous. They left the area they worked on spotless. I highly recommend Expert Plumbing Service.
Chris and Gio were very informative and friendly, and very professional. I am very satisfied with their work. I will use them and their company again if needed..good guys.
They did a great job replacing my water heater during the polar vortex. Thank you for responding to my call in a timely matter. I will continue to use Expert Plumbing in the future.
Very happy with service provided.
Lukasz did a great job! He was extremely polite and conscientious. Excellent job!
He was very informative and explained everything very well. Kept the house clean, too we appreciate that. Everything is working wonderfully! We would welcome him at any time for maintenance, as he explained.
They are prompt & knowledgeable and willing to help. The gentleman, Lucasz who came to assist with me with my sewer pipe issue was very personable & helpful. I give him & Expert Plumbing 5 stars for their professionalism, promptness & straightforward approach to assisting their clients.
Lukasz was very polite and patient with my mom. He answered all our questions. Thanks.
Quick response and very professional!
As always excellent and prompt service.
I noticed my ejector pump went out on me around 3:00 pm on a Friday. I was worried that it was too late in the day, but I called Expert Plumbers, and Chris showed up with a new ejector pump on the truck. He was really professional and went above and beyond what I expected. He patiently answered any other plumbing questions my wife and I had. I highly recommend Chris and everyone else at Expert Plumbers.
Jim came out promptly, listened to the issue, worked the problem and didn’t leave until the problem was resolved. He’s great.
Expert Plumbing Service is very responsive and arrived as scheduled. The service technician was very knowledgeable and did a great job at replacing our water heater. He was extremely courteous and made sure to always where the boot covers while in the house. He also explained in detail all of the work performed, and what he performed as quality checks when he completed. We have used Expert Plumbing Service in the past with the same results .. great job !!
I've been highly satisfied with the work done at my home by Expert Plumbing Service, and this last interaction was no exception. Chris was very nice and handled my problem very well. Thank you!
Lukas Z. did an outstanding job! He explained everything and offered several options for fixing each of my problems. He then went to work and didn't leave until all the work was done that day. Great experience! Lukas was a very knowledgeable and personable Technician. Thanks Lukas.
I had water in the basement, so a prompt response was important. Chris was here within the hour, quickly diagnosed the problem as the sump pump and quickly installed a new one. Chris was friendly and professional. He even told me the work and clean-up may be covered by my insurance and took pictures for me.
My sewer backed up and within an hour and a half, plumber Phil J. was on the scene with all the equipment and know-how to diagnose and remedy the problem. Phil was thorough and honest in his explanation of procedures and options, and he was very personable. He quickly got us back on track. I would definitely recommend his service.
Art G. came out to replace an outside spigot. He was extremely polite, courteous, and professional. I explained not only the initial issue I called him out for, but other possible issues. He reviewed them all, discussed options for everything, and gave me several (cost) options to address the various items. We agreed on a course of repair and he quickly completed the job. I would definitely recommend Expert Plumbing Service, and Art, specifically, for any level of plumbing needs.
Came out within hours of calling. Phil was very professional and knowledgeable. Gave us options and pricing. Did a very good job in a timely manor. As seniors we were comfortable having him in our house which means a lot.
Art G and Lukogz K were at our home 13 days to do a three-quarter remodel of our main bathroom. There was a lot of work to do, including demolition of a four-inch thick concrete floor, tearing out three walls, replacing 1920s knob and tube wiring, updating old cast- iron and lead waste lines, and installing a new tile floor, toilet, vanity and sink. They did most of the work themselves. They arranged for an electrician to do the wiring, found a dry wall installer to re-do three of the four walls, and brought in a tile installer to put in the new ceramic floor. Art and/or Lukogz were here 10 of the 13 days. Work by the sub-contractors was scheduled so that there was no wasted time. Someone was working every day. Both of them were very competent. They diagnosed problems they found from poorly done earlier remodels done by previous owners. They suggested ways to correct these problems and bring the bathroom up to code. Both worked hard to make sure that we were satisfied with the finished project. They showed an attention to detail and were conscientious to try to minimize the dust and debris… not easy when both guys were using jack hammers to tear out the old floor and walls. We had Expert Plumbers replace the old galvanized pipes with new copper lines throughout the entire house last summer. These were two large and expensive projects. You get what you pay for. The work is done properly. They don’t cut corners. They both are talented workers. They take pride in their work and don’t leave until the customer is completely satisfied.
I received a courtesy call when Art G. from Expert Plumbing was on his way to our home to give us an estimate. Art arrived right on time and was friendly, highly knowledgeable and professional throughout. I already knew our old hot water heater had to be replaced, and Art G. quoted us a competitive price with everything included. Art G.’s well-equipped truck already had the new hot water heater we wanted, and Art did an excellent job installing it and removing the old one. Art patiently answered my questions and cleaned everything up when he was done so there was no mess. Expert Plumbing’s top A+ rating from the Better Business Bureau is well deserved. I rarely write a review, but Art G. and Expert Plumbing did such a good job that they also earned my highest recommendation!
Very knowledgeable about the job, would definitely use them again.
Our water heater started leaking on Saturday, they were out on Monday and replaced it in no time at all. Phil J. was the technician who came out, he was on time, did a great job of explaining the problem, verified that our warranty would cover the replacement, and made the switch. We will definitely give them a call with any other plumbing issues in the future.
Art & Greg had a big job to do when they arrived. It took most of the day but they did a great job & our gas is now back on. They didn’t leave any mess at all. I wouldn’t hesitate to use Expert Plumbing Service again if we need something done.
Lukasz was very professional, well spoken, polite and efficient. I would definitely want him for any of my plumbing jobs. He did a great job, and even though a drain installation was more difficult than projected, Lukasz stuck to his original estimate. I’ve used Expert Plumbing for over a decade, and I will continue to use them for my plumbing requirements.
Lukasz K.was the plumber from Expert Plumbing who fixed several plumbing issues we had. He is a wonderful young man, very polite, very professional, very efficient. All the work was done in a timely manner. I also was impressed by the woman I talked to on the phone to set up the appointments and the way the dispatcher kept us aware of when Lukasz would be at our house. All in all, I’m very impressed with Expert Plumbing. They will be our plumbing company for the future. Thank you!
My husband and I were extremely pleased with the work and feedback given to us. The gentlemen that were on our job were very personable and professional. Would definitely use the services of this company again.
My mother in law needed plumbing help and called expert, as she has done before, Phil j. came to the house and smiled when he told me he had been here before and proudly told me he had repaired her kitchen sink and pipes. as he checked out the new problem he was friendly and polite. as the time wore on and the problem seemed to be getting worse, he kept working and telling me as he worked that he`d get to the bottom of it . As it turned out, he needed to jet the sewer line and use a chemical solution to get rid of the roots. As this was running in to more money, he was trying to help cut the costs for my mother in law by talking to his bosses, and working to solve the problem as best he could. The people at expert gave her a discount for being a repeat client and also gave her a senior discount, it still ended up being a lot of money to her, but it was still nice of them to work with her! as far as Phil J. is concerned, he was very professional and polite as well as being a master plumber! he spoke to my mother in law ,as well as my wife and myself, with kindness and consideration, explaining the options she had and what he thought would be the best plan of action! We couldn’t have asked for a better or nicer person to come to our rescue!!! Thank you expert plumbing, and especially Phil J.
My service call with Phil J. was great. I have never had a service man as nice and explained everything to where you could understand what he was going to do. Very impressed with Phil would recommend him to anyone. He was so great. It is hard to put in words how i felt about the knowledge he provided me.
We had problems with loud water hammer from ejection pump. Art G came out and solved the problem. He introduced himself, he had a smile on his face, he was professional, clean, put on shoe covers, and we talked about the issue before even looking at it. He provided professional opinion, several options and then quickly fixed the problem when we agreed to a plan. He didn’t even leave a mess (which I’ve had other services do) and he took the time to show me what he did and explained why he did it that way. I’ll be calling you if I ever need a plumber again for sure. Thank you.
I had a positive experience with Expert Plumbing. My husband put in a new water heater and some how the pipes clogged up. I did an internet search for plumbers, checked BBB before calling Expert Plumbing. The plumber whose name was Phil was on time and very polite. During inspection of our water pipes he found a small gas leak and tighten it for us (thank you Phil). He gave us price options and explained each option, and both was a set guaranteed price. We chose to have new hot water piping through out the whole house. When he began to do repair work he had his apprentice Lukasz with him and they both did excellent work. Before the hot water pipe clogged up I had very little water coming through the pipes, now I have great water hot water pressure. To Phil and Lukasz thank you for the outstanding service. I will be referring them to friends and family. I found an Expert Plumbing Service and will be calling them again.
Had a sump pump problem on a weekend. Art came out to diagnose the problem Not only found the problem but stayed and finished the install on a Saturday, very happy and appreciative to stay until 9 pm to complete the project. Very professional and a super nice pro. Highly recommend not only him, but his company which we have used for over a decade. If you are in a pinch, they never fail. Kudos to Melyssa also for getting us a quick response. She has always been there for us when we need something.
I was on the road for work when my wife called and told me the slop sink was clogged and not draining. Seeing that I was going to be home the next day, I told her I would take care of it. I did as much as I could do and found the clog went deeper then my snake could get so I called Expert Plumbing. The appointment was scheduled for the following day. I received a call in the late morning from Teresa and was told her plumber was running ahead of schedule (which was a good thing) and asked if he could come earlier. That works out better for me since I had laundry that needed to get done! Lucas was the plumber's name, he was polite and didn't step inside until he put his boot covers on. As soon as he got there, he jumped right in and didn't waste a minute. I thought it would be a simple clean the pipe, which it was (with disgusting crap built up from 50 years of God knows what going down that drain) but Lucas went further by making my DIY plumbing to now be professionally installed plumbing. I know my house is old, and the plumbing as well, but Lucas saw potential problems with my old slop sink and pipes. Rather than fixing what I called for and leaving, he took the time to make my plumbing right. I know my plumbing will eventually need replacing and when I do it, I will call Expert Plumbing again. I had such a positive experience that 2 of my neighbors have had them out for their own issues as well. Thank you Expert Plumbing for making this painless and most of all, having quality employees and very reasonable pricing!
Expert Plumbing office personnel were friendly and responded to my need (ejector pump not pumping) the same day I called them. They called me back twice to keep me informed as to when the technician would arrive at my house. My technician, Lukasz, was friendly and worked efficiently and in a timely manner. He gave me several options to fix the ejector pump and discussed the pros and cons of each option. A small detail; he wore paper booties over his work boots while in the house, taking them off to go out to his truck and putting them back on before walking through the house again.
I contacted Expert Plumbing Service, Inc. late in the day on 9/19/16. I spoke initially with Theresa who in a very professional manner proved to be very helpful. I conveyed to her that I had some blockage somewhere in the drain pipe leading from my kitchen sink. She immediately established an appointment for me for the following day. I received a follow-up e-mail informed me who the plumber would be. As informed, I was called by *** *., 30 minutes before his arrival. Upon his arrival *** *. also proved to be both professional and helpful. Neat in appearance and with shoe coverings, he first assessed our problem, gave us his assessment, notified us of his recommendation, and told us up front what the cost range would be to fix the problem. Upon approval he was quick in his work, careful of our kitchen flooring, and pleasant in his communications with us. Most importantly, he solved our problem providing us with helpful information on how we could best keep from enduring the same problem in the future. The final cost was in keeping with what he initially quoted us. All in all, we had an excellent experience with Expert Plumbing Service, Inc., and recommend them highly.
Was referred to Expert Plumbing and was very pleased. I will use them in the future.
Called Expert Plumbing for a broken pipe issue on the exterior faucet of our business. I received a call when they were on their way to my office, they arrived on time and their representative (Phil Johnson) appeared and acted professionally. Once I explained the problem I was quoted a fair price and the work started. Phil even tried try the repair a different way rather than cutting into my conference room wall. Ultimately the work had to be done this way, but the attempt to do it another more difficult way was greatly appreciated. The work was completed with minimal intrusion into our work day and the clean up was beyond what I would have expected. Overall I was very pleased with the quality of work and the experience we had with both Phil and Expert Plumbing. I would definitely call them again for any plumbing issues.
I had a perfect experience having E.P. come out and take care of my blocked sewer line after another company (Mr. Rooter) sent a complete baboon out to do it the 1st time and tried to over charge us with zero results and a complete fabrication of the situation. Expert's team came out and rodded out the main sewer line in about 20 minutes for a reasonable rate and cleaned up all the waste water that had accumulated in our bathroom with a cool little biological cleaning agent that ate the waste material and rendered it in-offensive. Granted this was some time ago, but we now have the same issue with roots blocking our main line again and I've called them for a service call tomorrow. I will follow up with the results, but they are currently on my 1st call list and I have always recommended them in the past.
Our family is quite enamored of the personal service we received from Expert Plumbing Service and especially Art G. We not only had a sewer pipe replaced but they also fixed a leak we just found (not related to prior work). We have an older home and really appreciated the range of financial options for a home of this age. Highly recommend!
Phil was very helpful and knowledgeable concerning the repair work needed on our water heater. He was very patient and answered all our questions.
Phil J did an excellent job in finding our problem related to our sump pump and explained all options available. He is very knowledgeable and cares about the customer. I have complete confidence in Phil and will ask for him for future issues. Excellent service and follow up by Phil and then Mark.
We used Expert Plumbing at the suggestion of another local business owner after our basement flooded TWICE on Mother's Day weekend. Chris, one of their service providers came out and spent a great deal of time reviewing the concerns we had, detailed all of the options and prices for service for us. Once we determined what we would have done, Chris and another service person came out and performed all the work promised. They explained everything they were doing along the way, cleaned up after themselves, left our landscape intact, and provided a follow up conversation regarding the service. We are incredibly pleased with our service and the work done. Thank you!
My wife and I were very pleased with the professional service we experienced with Expert Plumbing. We had a few plumbers come out to quote us on a kitchen remodeling project back in Jan. Expert not only came in around the same price as the lowest bid but the way they took the time to explain the process to us and gave solutions was impressive! No other company even took the time to explain what they were going to do throughout the project, to have Expert Plumbing actually go over a few alternatives to help save us some money was very appreciated. Thank you for your great service! Mike and Patty M.
John was super! Although nothing was wrong with our sewer lines, and it turned out to be just city back up, he provided excellent service and was extremely professional. Making it so I will call this company again for any future needs. John is an excellent representative for any company, I am so happy I chose Expert Plumbing for service. Thank you!
I had an urgent issue to resolve concerning a hot water heater, and I was very pleased with how fast Expert was able to send a person out to help. Phil J. was their rep, and he is fantastic! I will ask for him personally if I have any future calls. He is a very trustworthy person, very knowledgeable, and very personable. What more can one ask for? He had all material he needed right on his truck–I didn’t have to wait for him to go get parts like I have experienced with other plumbing companies. And he came out even though it was very late in the day, rather than cancel. He was conscious to clean up after his work too! And very respectful. Their prices were similar to other companies too. And I like how distance or travel apparently does not affect what they charge. Tina who answered my call at their office was very nice as well–very professional and concerned to help me. I am glad to know a good plumbing company now that I can call when I need help.
Both Melyssa and Maria were very helpful and friendly in answering my questions and having my plumbing issue resolved. Maria contacted me to let me know when to expect the plumber. The plumber arrived within a 5 minute window of when she said to expect him. Art G. (plumber) arrived and was very courteous and polite. He took the time to explain why the issues I was concerned about, really were no concern at all. He also explained certain aspects of my water and how they should be treated. This was in no way a sales pitch, but just a bit of understanding of the water compilation and how to alleviate some of the irons and hardness in the water. He at no time ever tried to convince me that their products were the best or even needed. Per Art, no repairs were needed at my home and this was basically a free home inspection of an existing condition that I was concerned about with my plumbing.
Both Phil J & Chris B did a great job on a difficult Hot Water Heater install. Phil, explained the work to be done and he and Chris did a excellent install. Cleaned the area when they were done. Price competitive with other plumbers contacted.
Yesterday I had an emergency and was able to get an appointment the same day with Phil J. I was 100% satisfied with his work, company ethics, pricing, and overall workmanship and customer service. He went the extra mile to go out of his way to make sure I understood what needed to be done, how much it would cost and has the best people skills I have ever encountered in a repair person. Always had a smile on his face, took a look at a few other things I might need repair on (at no charge) and had this uncanny way of making my repair bill understandable, affordable, and different options that I could use to fix my repair problem. Phil J. is definitely a keeper – he work was excellent and I would definitely call Expert Plumbing Repair for any plumbing issues that I have in the future.
Chris came to our house to replace our water heater. Very professional worker. He gave us the options of water heaters to choose from. His work was done to perfection. Would highly recommend them and you will get great work from Chris. He is a true professional.
I have used this plumbing service a few time., To replace a water heater, to fix an issue with a toilet, but the biggest job was when I had a tree rupture the line for my gutters that ran under ground to the ditch in front of my house. The water was backing up into my window wells and coming into the basement. Long story short after they determine what the issue was, they had to dig away from the outside of my house to replace the broken pipe, insert a new one. I have pretty extensive landscaping, after they were finished you could barely tell they were there. None of my plants were destroyed. They were put back in place and other than a small line of where the new pipe had to be laid down you could never tell they were there. I was in AWE of how they took extra care to make sure nothing was damaged and everything was as is once the job was completed. It took 2 days and the guys were wonderful and very nice and answered all of my questions. Customer Service is #1 with this team.
Expert plumbing is a great company! Kudos to my technician Mark, who was punctual, empathetic and did wonderful work. Expert plumbing offers very flexible payment structures to fit every budget. Its very refreshing to such a great experience when unexpected situations arise. I would highly recommend Expert Plumbing Service!
We highly recommend Expert Plumbing Service. This was our first experience with them and we were very impressed. Their plumber Art G. did an excellent job for us and was very courteous, efficient and professional. He tracked down our problem for us and did a great job fixing it.
Great company. Experienced worker. I'm very satisfied. People are very accommodating.
Your serviceman Chris was excellent. Great service, very knowledgeable. Definitely use again quality work.